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Contact Us

Cincinnati: (513) 779-7500

Dailey: (304) 338-2367

Dayton: (937) 237-0976

Erlanger: (859) 282-6972

Evansville: (812) 867-0186

Indianapolis: (317) 244-8724

Lexington: (859) 253-3424

Louisville: (502) 267-2565

Contact Us

Voice of the Customer

ProLift & Toyota - Working Together to Create the Ultimate Customer Experience

ProLift has been known to profess our love for forklifts. We can't help it. Forklifts are our passion. This focus is why 93% of our surveyed customers would recommend ProLift to handle your forklifts needs ... and, over 90% would purchase another Toyota product.

Ultimate Customer Experience
Our expert team and partnership with Toyota Forklift, a top-rated forklift manufacturer, is why many choose ProLift. It's our job to provide the ultimate customer experience - from your initial equipment inquiry to delivery and follow-up service.

We Want Your Feedback
To ensure our promises match the service you receive, ProLift invites your input on three key areas. All feedback, good and bad, is used to improve our processes for every customer.

  • Sales & Delivery
    Received approximately 2 months after your new equipment delivery, this survey focuses on ProLift’s sales personnel and equipment delivery. Our goal is to ensure you were provided with the proper recommendations and had the equipment delivered when promised.
  • Service & Parts
    Received approximately 6 months after delivery, this survey will inquire about the aftermarket support experience you are receiving from ProLift. Our goal is to provide you with accurate service estimates and have needed parts available.
  • Product Experience
    Received approximately 12 months after delivery, this survey gives you the opportunity to share insight about the product quality and performance. Our goal is to have you recommend both ProLift and Toyota for future forklift need purchases.

No survey? Don't worry - we're still listening! Contact ProLift to share comments, questions or suggestions. Your feedback is how we will continue to provide customers with what they need, when they need it. ProLift provides new, used and rental Toyota forklifts at our eight locations in Cincinnati, Dailey, Dayton, Erlanger, Evansville, Indianapolis, Lexington & Louisville.